GA Creations

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Terms and Conditions

Information Found on the Website

The content provided on this website is for informational purposes only and should not be considered as professional advice.
While we strive to ensure the accuracy and currency of the information, we make no warranties or representations regarding its completeness, reliability, or suitability for any purpose.
The use of information obtained from this website is at your own risk, and we disclaim all liability for any actions taken based on such information.
We reserve the right to modify or remove any content on the website without prior notice.
Links to third-party websites are provided for convenience and do not imply endorsement or responsibility for their content.

Email Subscriptions

By subscribing to our email newsletter, you consent to receive communications from us, including promotional materials, updates, and other relevant information.
You may opt out of email communications at any time by clicking the "Unsubscribe" link provided in our emails or by contacting us directly.
We will make reasonable efforts to protect your email address and any personal information shared in accordance with our Privacy Policy.
Subscribers are responsible for ensuring the accuracy of their contact details to avoid delivery issues.

Return and Refund Policy

Eligibility for Refunds and Returns

Products or services may be eligible for a refund or return under the following conditions:
- The item is defective or damaged upon receipt.
- The item received does not match the description or specifications provided.
- You initiate a return request within the specified time frame (e.g., 30 days of purchase).

To be eligible for a return, the product must:
- Be unused and in the same condition as when you received it.
- Include the original packaging, receipt, or proof of purchase.

Non-Refundable Items

Certain items are not eligible for refunds or returns, including but not limited to:

Custom 1 off items
Gift cards or promotional items.

How to Request a Refund or Return

Contact our customer support team at sales@gacreations.com.au with your order details and reason for the request.
Provide photographic evidence if the item is defective, damaged, or incorrect.
If approved, we will provide instructions for returning the item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within [time frame, e.g., 7–10 business days], and a credit will automatically be applied to your original method of payment.
Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange a product for a different size, color, or variant, please contact us at [email address]. Exchanges are subject to stock availability.

Late or Missing Refunds

If you have not received your refund within the stated time frame, please check with your bank or payment provider.
If the issue persists, contact us at sales@gactreations.com.au for assistance.

Changes to this Policy

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective upon posting to our website.